Should your photographer retain copyright to the images you are supplying for print, it is your responsibility to obtain approval from the photographer for the use of the the images used by Erin & Tara for any produce you engage Erin & Tara to produce.
In order for Erin & Tara to provide you with your ordered Products and to provide the Service, we need certain rights to do so. As such, by posting any Photographs/Content on the Service, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to Erin & Tara, solely for providing or improving the Service (for example, so we can have your images formatted and printed, or so we can provide you with support) a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such Photographs/Content and your name, voice, and/or likeness as contained in your Photographs/Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Service.
Erin & Tara offers Gift Certificates that can be purchased and redeemed through the Erin & Tara website (www.erinandtara.com.au). Purchasing or using Gift Certificates establishes acceptance of the Erin & Tara Terms and Conditions.
– Gift Certificates have no expiration date and Erin & Tara does not charge any fees for Gift Certificates
– Gift Certificates cannot be reloaded or recharged, and balances on multiple Gift Certificates cannot be combined into a combined balance on one or more new Gift Certificates. Gift Certificates cannot be used to purchase other gift cards. Except as required by law, Gift Certificates may not be transferred for value, resold redeemed for cash or checks, and Gift Card balances cannot be transferred to credit card accounts or accounts of other means of payment. If applicable law requires us to redeem Gift Certificates for monetary value Erin & Tara reserves the right to pay by any means we choose (cash, check, et cetera).
Refunds & Returns
We offer custom designed products that are hand-crafted in Italy, therefore we do not offer refunds or returns on any products. We ask that you check the final draft of the design carefully as this is final.
Under Australian Consumer Law, you are entitled to a full refund or exchange for an item with a major problem. A major problem is when the item:
– had a problem that prevents the item from operating in the way it was intended upon first
– is unsafe
– is significantly different from the sample or description doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Erin & Tara albums are hand produced in Italy using the highest quality materials. In the unlikely event that you receive a faulty item please contact our Client Relations Team at firstname.lastname@example.org.
Our Products are intended to be used strictly in accordance with our care instructions as set out on our website and sent with the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions. Importantly, those instructions and information state that our products are printed on (Insert paper stock) and therefore any exposure to moisture or liquids will cause ink to run. Furthermore, ink scuff marks after opening comprise normal wear and tear.
As our Albums are hand-made products, there may be some very slight variations in the final colour, design and size of each individual piece. There will be no refund or return accepted for items that vary slightly from the description or image of the product on our website.
Shipping (within Australia)
All orders are shipped with DHL. Once your order has been shipped to the nominated address given at checkout, we will provide you with a tracking number via email to track it’s whereabouts. By entering the shipping address upon purchase, you agree that the information is correct. Erin & Tara will not be held liable for misplaced products due to incorrect shipping information provided.
International orders are shipped via DHL. (Process TBC) Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Erin & Tara are unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.
Should you wish to cancel your order please contact our Client Relations team at email@example.com. A cancellation fee may apply. We do not allow cancellations to be made once an order has been sent to print.